Warranty Policy

What's covered

Internal mechanical defects present in the part at time of sale
Premature bearing failure not caused by lack of lubrication
Cracked or warped cylinder head due to a pre-existing defect
Transmission solenoid or valve body failure (not caused by contaminated fluid)
Torque converter defects (automatics)
Any failure caused by a defect we missed in our inspection
Replacement part or full refund of the part price (our choice based on availability)

Not covered

Damage caused by improper installation or incorrect application
Failure due to lack of oil, coolant or transmission fluid maintenance
Overheating caused by the host vehicle's cooling system
Parts modified, machined or altered after delivery
Labor, towing, rental car or any incidental costs
Normal wear-and-tear items (seals, gaskets, belts)
Cosmetic issues (surface rust, scratched housings) that don't affect operation
Damage from running the engine without adequate break-in fluid

The claim process

Contact us within the warranty period, by email or phone
Provide your order number and vehicle information
Describe the issue and when it began
We may request a mechanic's diagnosis or photos
Approved claims: replacement or refund within 5–10 business days
We arrange return shipping for defective parts
We aim to resolve all claims within 3 business days of approval

Step by step

How to file a claim

If something isn't right with your part, here is exactly what to do.

STEP 01

Stop and don't modify

If you suspect the part is defective, stop operating the vehicle and don't attempt to repair or modify the part. Modifications after delivery void the warranty.

STEP 02

Contact our team

Email support@junkyardgold.com or call (904) 481-5300. Have your order number and vehicle info ready. Mon–Fri 9–6 ET.

STEP 03

Provide documentation

We may ask for a written diagnosis from your mechanic, photos, or a compression or diagnostic report. This helps us assess the claim quickly and fairly.

STEP 04

Receive resolution

Once approved, we'll either ship a replacement part (if available) or refund the part price, and arrange return shipping of the defective unit.

Protect your warranty

Six tips

Keep your order receipt

Save your confirmation email. It has the order number, part details and delivery date, all needed for a claim.

Use a qualified mechanic

Have the part installed by a professional. Improper installation is the most common cause of voided warranties, and the most avoidable.

Flush all fluids

Always flush and replace engine oil, coolant and transmission fluid when installing a used engine or transmission. Old contaminated fluids can cause premature failure.

Document the install

Ask your mechanic to document the installation. Photos or a written invoice can help if a warranty issue comes up.

Note delivery condition

At delivery, note any visible damage on the freight receipt before signing. Freight damage claims need documentation at the time of delivery.

Act quickly

If you notice an issue, contact us promptly and stop driving the vehicle. Further damage after an issue is noticed may not be covered.

Full warranty terms

This warranty is provided by Junkyard Gold, 2727 75th St W, Bradenton, FL 34209. The warranty period begins on the date the part is delivered to the shipping address on the order. For local pickups, the warranty begins on the date of pickup.

This warranty is non-transferable and applies only to the original purchaser. It covers the replacement or refund of the defective part only, at the sole discretion of Junkyard Gold based on part availability. Junkyard Gold's total liability under this warranty shall not exceed the original purchase price of the defective part.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you in full. This warranty is governed by the laws of the State of Florida.

To make a warranty claim, contact us at support@junkyardgold.com or call (904) 481-5300 during business hours. Claims submitted outside the warranty period will not be accepted. See our Terms of Service for additional terms governing purchases and use of our website.